Welcome

Thanks for taking a peek at our policies, we take pride in everything we sell and hope that our passion shines thru in our products!

Most of our items are already made and in stock. Everything is sewn and stored in a smoke free environment and all items are clean and brand new. All of our items are personally handmade by us just north of San Francisco in Vallejo, CA. Please understand that we do make items in batches but because they are all handcrafted there will be slight variations in detailing between like items. This is the beauty of handmade- no two items are ever exactly the same.

All orders - retail or wholesale, in stock or custom are processed after payment has cleared. I'm sorry but we are not able to offer terms.

Payments

We accept PayPal and credit cards payment thru Etsy's checkout.

Shipping

Packages ship Monday thru Friday from zipcode 94590 Vallejo, California. You will get tracking notification when your item is processed for shipping. Choose Priority or Express options when you check out. If you want your items to ship to multiple addresses, please purchase them separately, grouped by address.

Refunds

If you have ANY problems with our products, please DO let us know and we will either replace the item or refund the purchase price upon return of the item. We want you to be thrilled with your purchase. If you aren't thrilled, we have not done our job so please let us know if we fail to exceed your expectations so that we can rectify the problem.

Additional

Gift Wrapping is No Problem:
If you would like an item wrapped as a gift, I am happy to include a note with your message and wrap your items, just let me know in the notes to seller area.

Instructions on Redeeming a Gift Certificate:
If you have received a gift certificate, please enjoy the shopping experience at www.MisoHandmade.Etsy.Com. Once you've made your selection(s), simply Convo me with your list. Please be sure to include your name, address, and the unique validation code that was sent with your certificate.

If your total is less than the amount of the gift certificate, I will email a receipt with the remaining amount and ship your order within three business days. You may use the remaining balance at any time up until the expiration date.

If the balance exceeds that of the gift certificate, I will send you an invoice for the amount with instructions on how to pay via PayPal, check or money order. Your order will be shipped within three business days of cleared payment.

Any questions? Please feel free to convo! I will respond within one business day.

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