Thanks for taking a peek at our policies, we take pride in everything we sell and hope that our passion shines thru in our products!
Most of our items are already made and in stock. Everything is sewn and stored in a smoke free environment and all items are clean and brand new. All of our items are personally handmade by us just north of San Francisco in Vallejo, CA.
You are buying a handmade item. Please understand that we do make items in batches and because they are all handcrafted there WILL be slight variations in detailing between like items. This is the beauty of handmade- no two items are EVER exactly the same regardless of what is in the photos, every listing states that there WILL be variations between items.
All orders - retail or wholesale, in stock or custom are processed after payment has cleared. I'm sorry but we are not able to offer terms.
We accept PayPal and credit cards payment thru Etsy's checkout.
Packages ship Monday thru Friday from zipcode 94590 Vallejo, California. You will get tracking notification when your item is processed for shipping. Choose Priority or Express options when you check out.
If you want your items to ship to multiple addresses, you need to purchase them separately, grouped by address.
We are not responsible for tariffs, delivery delays, or parcels lost in transit. Refer inquiries to the USPS for missing or delayed parcels.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
If you have ANY problems with our products, please DO let us know and we will either replace the item or refund the purchase price upon return of the item.
You will be responsible for shipping the item back to us & we will refund the purchase price when we receive it.
Our standard wrap is colorful tissue tied with bakers twine. If you would like to uprgade to premium wrapping please upgrade at checkout. Premium wrapping includes seasonal paper gift wrap tied with ribbon and a colorful bauble for a small charge added to your purchase.
Other questions? Please feel free to convo! I will respond within one business day.